Returns & Exchanges

Due to the perishable nature of our artisanal chocolate collections, we are unable to accept physical returns. However, if your order arrives damaged or does not meet our high quality standards, we are committed to making it right through a replacement or credit.

1

Inspect Your Shipment

Upon arrival, please immediately examine your chocolate parcel for any signs of heat damage or structural impact that may have occurred during transit.

2

Document the Issue

Capture clear photographs of the damaged product and the original packaging to help our chocolate concierges understand the nature of the concern.

3

Contact Our Concierge

Reach out to our guest services team within 48 hours of delivery via email or phone with your order number and the documentation of your experience.

4

Resolution Delivery

Once reviewed, we will initiate a priority replacement shipment or issue a store credit to ensure your haut-chocolat experience is nothing short of transformative.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing